Return and Refund Policy
Overview
At Bluzzly, we prioritize customer satisfaction. If you are not completely happy with your purchase, we’re here to assist you. Please review our return and refund policy below:
Returns
- Eligibility: Products can be returned within 3 days of receipt if they are defective, damaged, or significantly different from the product description.
- Condition: Items must be returned unused, in their original packaging, and in the same condition as when you received them.
- Non-Returnable Items: Certain products, including personal care items, perishable goods, and customized orders, are not eligible for return.
Return Process
- Initiating a Return: To request a return, visit our Contact Page or email us at bluzzlyshop@gmail.com within 3 days of receiving your product.
- Product Pickup: Once your return request is approved, we will arrange a pickup at your convenience.
- Return Shipping: Shipping fees for returns may be covered based on the reason for the return (e.g., defective or incorrect item).
Refunds
- Inspection: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed to the original payment method within 5-7 business days.
- Partial Refunds: For items returned in used or damaged condition, partial refunds may apply.
Exchanges
If you received a defective or damaged item, we offer exchanges. Please initiate the process using the same steps as for returns.
Late or Missing Refunds
If you haven’t received a refund after 7 business days, first check with your bank or payment provider. If you still need assistance, contact us at bluzzlyshop@gmail.com.
Contact Us
If you have any questions about returns or refunds, feel free to contact us at bluzzlyshop@gmail.com.
